A cellular and mobile phone forum. CellBanter

Go Back   Home » CellBanter forum » Airtime providers » Voicestream GSM
Site Map Home Register Authors List Search Today's Posts Mark Forums Read Web Partners

What to say to get T-Mobile to unlock my phone?



 
 
Thread Tools Display Modes
  #21  
Old November 14th 05, 12:40 AM
R. P.
external usenet poster
 
Posts: n/a
Default What to say to get T-Mobile to unlock my phone?

"LEM" wrote:
I personally know somebody who got their unlock code less then a month
into being t-mobile customer (called them, explained that she travels
abroad in a week, got code in e-mail).


I finally received the unlock instructions from T-Mobile. However, the
following part disappointed me:
"Before you start you must have a foreign (non-T Mobile) SIM card
entered into the handset." I assumed that I can do that unlock now,
before my overseas trip, so I don't have to bother with it then and
don't risk leaving those instructions at home. Who has those foreign
SIM cards here before they even take off? To me this requirement is not
very customer-friendly.

R. P.

Ads
  #22  
Old November 14th 05, 12:51 AM
Aaron
external usenet poster
 
Posts: n/a
Default What to say to get T-Mobile to unlock my phone?

For the love of god, quit your bitching. Just e-mail the damned
instructions to yourself.
"R. P." wrote in message
. ..
"LEM" wrote:
I personally know somebody who got their unlock code less then a month
into being t-mobile customer (called them, explained that she travels
abroad in a week, got code in e-mail).


I finally received the unlock instructions from T-Mobile. However, the
following part disappointed me:
"Before you start you must have a foreign (non-T Mobile) SIM card entered
into the handset." I assumed that I can do that unlock now, before my
overseas trip, so I don't have to bother with it then and don't risk
leaving those instructions at home. Who has those foreign SIM cards here
before they even take off? To me this requirement is not very
customer-friendly.

R. P.



  #23  
Old November 14th 05, 01:33 AM
Mike S.
external usenet poster
 
Posts: n/a
Default What to say to get T-Mobile to unlock my phone?


In article ,
R. P. wrote:
"LEM" wrote:
I personally know somebody who got their unlock code less then a month
into being t-mobile customer (called them, explained that she travels
abroad in a week, got code in e-mail).


I finally received the unlock instructions from T-Mobile. However, the
following part disappointed me:
"Before you start you must have a foreign (non-T Mobile) SIM card
entered into the handset." I assumed that I can do that unlock now,
before my overseas trip, so I don't have to bother with it then and
don't risk leaving those instructions at home. Who has those foreign
SIM cards here before they even take off? To me this requirement is not
very customer-friendly.


A SIM card from any carrier that is "foreign" to your phone will work. It
does not have to be from another country. You can get AT&T, T-Mobile, or
tons of other SIM cards from eBay dealers, among other places.


  #24  
Old November 14th 05, 05:43 AM
R. P.
external usenet poster
 
Posts: n/a
Default What to say to get T-Mobile to unlock my phone?

"Aaron" wrote:
For the love of god, quit your bitching. Just e-mail the damned
instructions to yourself.


Who the hell made you the moderator of this news group?

R. P.
  #25  
Old November 15th 05, 02:24 AM
R. P.
external usenet poster
 
Posts: n/a
Default What to say to get T-Mobile to unlock my phone?

"LEM" wrote:
AFAIK this is not necessary. This is what T-mobile tells you, but you
should be able to unlock many phones without foreign card. The way T-
mobile's instructions are - you insert the foreign SIM, and it then
asks
for the code. But there may be another way to start unlock process.
Just
google for instructions of how to enter the code into your particular
phone model. Or borrow somebody's cingular SIM for 1 minute. Insert
it,
enter unlock code and give it back to the owner. You only need to do
this
once. Keep in mind, that you have only a few tries before the phone
locks
up. Make sure you enter the code exactly as it appears!


Thanks. I'll check it out. My initial search on Google only turned up
sites that seem to do unlocking as a business. If all else fails I try
to talk some Cingular owner to help me out though that might be a tough
proposition. I don't think I would like to lend my SIM to somebody else,
either. :-(

Rudy

  #26  
Old November 15th 05, 05:17 PM
brobin
external usenet poster
 
Posts: n/a
Default What to say to get T-Mobile to unlock my phone?

Loaning the SIM to you for the one minute that it takes to do the unlock
shouldn't bother anybody (or you) as no calls are being made. The phone
just has to detect a non-TMo SIM to ask you for the code. Enter the code
correctly and you are done. You hand the SIM back to whoever loaned it to
you right then and there. There is no data on the SIM that stays with the
phone in this case.

"R. P." wrote in message
...
"LEM" wrote:
AFAIK this is not necessary. This is what T-mobile tells you, but you
should be able to unlock many phones without foreign card. The way T-
mobile's instructions are - you insert the foreign SIM, and it then asks
for the code. But there may be another way to start unlock process. Just
google for instructions of how to enter the code into your particular
phone model. Or borrow somebody's cingular SIM for 1 minute. Insert it,
enter unlock code and give it back to the owner. You only need to do this
once. Keep in mind, that you have only a few tries before the phone locks
up. Make sure you enter the code exactly as it appears!


Thanks. I'll check it out. My initial search on Google only turned up
sites that seem to do unlocking as a business. If all else fails I try to
talk some Cingular owner to help me out though that might be a tough
proposition. I don't think I would like to lend my SIM to somebody else,
either. :-(

Rudy



  #27  
Old November 16th 05, 04:38 AM posted to alt.cellular.gsm.carriers.voicestream
external usenet poster
 
Posts: n/a
Default What to say to get T-Mobile to unlock my phone?

"brobin" wrote:
Loaning the SIM to you for the one minute that it takes to do the
unlock shouldn't bother anybody (or you) as no calls are being made.
The phone just has to detect a non-TMo SIM to ask you for the code.
Enter the code correctly and you are done. You hand the SIM back to
whoever loaned it to you right then and there. There is no data on the
SIM that stays with the phone in this case.


I suspect though that most people I could loan a SIM from don't know
that and would shy away from it. Now that you told me, I would not. ;-)

Thanks,
Rudy

  #28  
Old November 20th 05, 03:45 AM posted to alt.cellular.gsm.carriers.voicestream
external usenet poster
 
Posts: n/a
Default What to say to get T-Mobile to unlock my phone?

"Scott" wrote:
Usually a few sentences down it tells you something to enter into the
phone to pull up the "enter security code" screen in case you don't
have access to a "foreign" SIM.


Well, I also thought part of the instruction to ambiguous but did not
deduce from it that I would not have to have a "foreign" SIM. Here is
the instruction with the actual codes replaced with xxxxxx:
---------------
Before you start you must have a foreign (non-T Mobile) SIM card entered
into the handset. If the display reads "Enter Special Code", enter the
unlock code and press "OK". If the display does not ask for Special
code, please enter the instructions below.

1.Press the Menu key on the keypad, and then quickly press xxxxxx*. You
should see the Enter Security Code screen.
2.Enter xxxxxx and select OK.
3.Scroll to Unlock SIM select it.
4.Enter the SIM unlock code and select OK.
5.Press the End key to return to the main screen.
-------------

The ambiguous part for me was the 3rd sentence above, and what followed.
Is that what you referred to?

R. P.



  #29  
Old December 18th 05, 05:20 AM posted to alt.cellular.gsm.carriers.voicestream
external usenet poster
 
Posts: n/a
Default What to say to get T-Mobile to unlock my phone?

"Scott" wrote:

Usually a few sentences down it tells you something to enter into the
phone to pull up the "enter security code" screen in case you don't
have access to a "foreign" SIM.


As a followup to this one month old thread, I finally got my phone
unlocked by walking into one of the nearby T-Mobile stores at the chance
that they might have some "foreign" SIM card for just such occasions.
Sure enough they did and after I produced them the email I got from
their Customer Service that contained the unlocking code, they unlocked
my phone in no time. Apparently they are doing it quite often for their
customers. So all is well now.

Rudy

  #30  
Old January 9th 06, 03:01 AM posted to alt.cellular.gsm.carriers.voicestream
external usenet poster
 
Posts: n/a
Default What to say to get T-Mobile to unlock my phone?

Good luck I couldn't get t-mobile to do anything


"R. P." wrote in message
...
"Aaron" wrote:
Form letter, yes, but it had this little note at the bottom "Please Do
Not Respond To This Message As It Was Sent From An Automated Server
Process". Give CS a call and see what they can do for ya.


No, it was not one of those automated responses as you are thinking of. It
was from address
and here is a copy of it:
---------------------------
Thank you for taking the time to contact T-Mobile.
At this time, all phones sold by T-Mobile are locked for use by T-Mobile
SIM cards only. To unlock your handset, you must meet the following
criteria and these conditions:

-You must currently have an active account or an account that has been
cancelled less than 90 days ago.
-You must have at least 90 days of continuous active monthly service.
-The account must not be delinquent or in Write Off with an outstanding
balance.
-Only one SIM Unlock code per active line of service.
-The name on the request must be listed on the account as the billed party
name, authorized user, or contact name.

The only exception to these requirements is if you paid full price for the
handset, however, handsets not obtained directly from T-Mobile i.e. eBay,
pawnshops, friends, family, etc. must meet all of the above outlined
requirements to receive unlock code as a full purchase receipt will not
override the requirements. Upon meeting these conditions, please provide
us with the following and we can make a request for this code.

-Account holders name (required)
-T-Mobile phone number (required)
-T-Mobile account number (required)
-IMEI number, press *#06# on handset to get the IMEI (required)
-Account Password or last four of the account holders social security
number (required)
-Customers contact number or email address
-Make and model of the phone
-Carriers name if the phone is from another carrier
-A brief reason for the request

If you have any further comments, questions, or concerns feel free to
contact us at anytime.

Thank you for choosing T-Mobile.

Sincerely,

Carla
Customer Care Specialist
T-Mobile USA
--------------------------------------

The above reply was dated Oct. 26 and I replied to it the next day,
answering all the points mentioned in Carla's email. I received no reply
to that one. Then I sent the requested info again a week ago through the
T-Mobile Web page's "Contact us" link. The only reply I got to that one
was the following automated reply (with the dentifying info taken out, of
course
-----------------------------------------------------
Thank you for submitting your question via T-Mobile.com. You should
receive a response within 48 hours. Please reference case number 77XXXX
in the event you need to update your request.

Sincerely,
T-Mobile Web Correspondence
07-11-2005
--------------------------------------

Since then a week passed, not just 48 hours, without any reply. At noon
today then I called them up and when I finally got a live rep on the line
and started telling him my story, the call was suddenly terminated. So I
called again, this time I got another guy on the line who at least stayed
on the line and after a few questions he said the unlock was completed and
I should be getting an email in a day with all the unlocking info in it.
Well, I believe it when I see it but it looks like trying to get an unlock
through email is a waste of time.

Rudy




----== Posted via Newsfeeds.Com - Unlimited-Unrestricted-Secure Usenet News==----
http://www.newsfeeds.com The #1 Newsgroup Service in the World! 120,000+ Newsgroups
----= East and West-Coast Server Farms - Total Privacy via Encryption =----
 




Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
FAQ - Version 3 The Supreme Enchanter Sprint 5 March 10th 04 11:36 AM
Ad: Full phone insurance Chris UK mobile telecoms 2 September 2nd 03 02:37 AM


All times are GMT +1. The time now is 09:36 AM.


Powered by vBulletin® Version 3.6.4
Copyright ©2000 - 2018, Jelsoft Enterprises Ltd.
Copyright 2004-2018 CellBanter.
The comments are property of their posters.