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What to say to get T-Mobile to unlock my phone?



 
 
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  #11  
Old November 7th 05, 04:07 AM
John Richards
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Default What to say to get T-Mobile to unlock my phone?

Not much, if the phone is 1900 MHz only, as most of T-Mo's phones are.

--
John Richards


"Ben Skversky" wrote in message news:[email protected]
Once it's unlocked will he be able to use the phone on the Cingular network?


"Joseph" wrote in message
...
On Sun, 06 Nov 2005 02:22:30 GMT, "F. W."
wrote:

As far as increasing the phone's value for resale, that is doubtful.


Hardly. If a phone only works on T-Mobile it's not as valuable as a
phone that can work on any GSM network. Having it locked to T-Mobile
will mean that you will have only interest from someone who needs a
T-Mobile compatible phone. If it's compatible with any network you'll
have a much larger pool of people who may be interested.

Ads
  #12  
Old November 7th 05, 07:23 AM
Carole
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Default What to say to get T-Mobile to unlock my phone?

John Richards wrote:
Not much, if the phone is 1900 MHz only, as most of T-Mo's phones are.

Cingular is also using 64K SIM cards now which are much larger. Not sure
if they are still offering the old ones.
  #13  
Old November 7th 05, 03:50 PM
John Richards
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Default What to say to get T-Mobile to unlock my phone?

"Joseph" wrote in message ...
On Mon, 07 Nov 2005 04:07:45 GMT, "John Richards"
wrote:

Not much, if the phone is 1900 MHz only, as most of T-Mo's phones are.


That may have been true in the past, but it's not true at all now.


You're probably referring to new phones being offered for sale now.
My take is that the overwhelming majority of in-use T-Mo phones
are 1900 MHz only.

--
John Richards
  #14  
Old November 7th 05, 04:47 PM
Ben Skversky
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Default What to say to get T-Mobile to unlock my phone?


Thanks for the quick reply.

"Cyrus Afzali" wrote in message
...
On Mon, 07 Nov 2005 02:56:05 GMT, "Ben Skversky"
wrote:

Once it's unlocked will he be able to use the phone on the Cingular
network?


Once a GSM phone is unlocked, it will not be restricted to any
particular carrier. All you need is a SIM from a GSM provider, and as
long as the phone can receive the frequency that the GSM provider
operates on, it will work.


"Joseph" wrote in message
. ..
On Sun, 06 Nov 2005 02:22:30 GMT, "F. W."
wrote:

As far as increasing the phone's value for resale, that is doubtful.

Hardly. If a phone only works on T-Mobile it's not as valuable as a
phone that can work on any GSM network. Having it locked to T-Mobile
will mean that you will have only interest from someone who needs a
T-Mobile compatible phone. If it's compatible with any network you'll
have a much larger pool of people who may be interested.

- -




  #15  
Old November 7th 05, 04:51 PM
Ben Skversky
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Posts: n/a
Default What to say to get T-Mobile to unlock my phone?

The phone in question is a Samsung e-315.

"Cyrus Afzali" wrote in message
...
On Mon, 07 Nov 2005 04:07:45 GMT, "John Richards"
wrote:

Not much, if the phone is 1900 MHz only, as most of T-Mo's phones are.


That's actually changing. T-Mobile offers several quad-band world
phones now, but if it's an old phone, it will have very limited use on
Cingular's network.



  #16  
Old November 7th 05, 06:07 PM
John Richards
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Posts: n/a
Default What to say to get T-Mobile to unlock my phone?

The Samsung e-315 is a relatively new phone which covers
GSM 900 as well as GSM 1900. However, GSM 900 is not
used in the US.

--
John Richards


"Ben Skversky" wrote in message news:[email protected]
The phone in question is a Samsung e-315.

"Cyrus Afzali" wrote in message
...
On Mon, 07 Nov 2005 04:07:45 GMT, "John Richards"
wrote:

Not much, if the phone is 1900 MHz only, as most of T-Mo's phones are.


That's actually changing. T-Mobile offers several quad-band world
phones now, but if it's an old phone, it will have very limited use on
Cingular's network.

  #17  
Old November 11th 05, 03:40 AM
Aaron
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Default What to say to get T-Mobile to unlock my phone?

"John" wrote in message
ups.com...
Hi,

My contract is nearing its end. I'm told that I should have the phone
unlocked so I can sell it or take it to another carrier. I don't know
what I'm going to do, but I'll have more options with an unlock phone.

What do I say when I call in? What will they give me? A code to enter
into the phone? How do I know if the phone is unlocked or locked?

Thanks,
John


I just called last night, went through CS, and told them I needed to have my
phone unlocked. Was on the line about ten minutes, no problems, they'd send
the e-mail within 24 hours... Got the e-mail this morning, and it told me
that the account has to have been active for 90 days before they'll unlock
it for you.


  #18  
Old November 11th 05, 05:44 AM
R. P.
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Posts: n/a
Default What to say to get T-Mobile to unlock my phone?

"Aaron" wrote:
I just called last night, went through CS, and told them I needed to
have my phone unlocked. Was on the line about ten minutes, no
problems, they'd send the e-mail within 24 hours... Got the e-mail
this morning, and it told me that the account has to have been active
for 90 days before they'll unlock it for you.


You probably got the same form letter I got and to which I replied with
all the info they requested. Never got a reply to that one. Then,
thinking that maybe I should not have sent that info in a reply mail but
rather through their |"Contact us" link on their Web site from which I
had sent my initial inquiry, I did go through that route again giving
them all the info, including the IMEI number, etc., and mentioning that
this is my second request after being ignored first time, I am still
waiting for a reply to that one after 3 days. I've been with them now
for 4 months which is way more than the 90 days minimum that's required
for the unlock. I guess next time I also call them on the phone.

Rudy

  #19  
Old November 11th 05, 01:08 PM
Aaron
external usenet poster
 
Posts: n/a
Default What to say to get T-Mobile to unlock my phone?

"R. P." wrote in message
...
You probably got the same form letter I got and to which I replied with
all the info they requested. Never got a reply to that one. Then, thinking
that maybe I should not have sent that info in a reply mail but rather
through their |"Contact us" link on their Web site from which I had sent
my initial inquiry, I did go through that route again giving them all the
info, including the IMEI number, etc., and mentioning that this is my
second request after being ignored first time, I am still waiting for a
reply to that one after 3 days. I've been with them now for 4 months which
is way more than the 90 days minimum that's required for the unlock. I
guess next time I also call them on the phone.

Rudy


Form letter, yes, but it had this little note at the bottom "Please Do Not
Respond To This Message As It Was Sent From An Automated Server Process".
Give CS a call and see what they can do for ya.


  #20  
Old November 12th 05, 03:48 AM
R. P.
external usenet poster
 
Posts: n/a
Default What to say to get T-Mobile to unlock my phone?

"Aaron" wrote:
Form letter, yes, but it had this little note at the bottom "Please Do
Not Respond To This Message As It Was Sent From An Automated Server
Process". Give CS a call and see what they can do for ya.


No, it was not one of those automated responses as you are thinking of.
It was from address
and here is a copy of it:
---------------------------
Thank you for taking the time to contact T-Mobile.
At this time, all phones sold by T-Mobile are locked for use by T-Mobile
SIM cards only. To unlock your handset, you must meet the following
criteria and these conditions:

-You must currently have an active account or an account that has been
cancelled less than 90 days ago.
-You must have at least 90 days of continuous active monthly service.
-The account must not be delinquent or in Write Off with an outstanding
balance.
-Only one SIM Unlock code per active line of service.
-The name on the request must be listed on the account as the billed
party name, authorized user, or contact name.

The only exception to these requirements is if you paid full price for
the handset, however, handsets not obtained directly from T-Mobile i.e.
eBay, pawnshops, friends, family, etc. must meet all of the above
outlined requirements to receive unlock code as a full purchase receipt
will not override the requirements. Upon meeting these conditions,
please provide us with the following and we can make a request for this
code.

-Account holders name (required)
-T-Mobile phone number (required)
-T-Mobile account number (required)
-IMEI number, press *#06# on handset to get the IMEI (required)
-Account Password or last four of the account holders social security
number (required)
-Customers contact number or email address
-Make and model of the phone
-Carriers name if the phone is from another carrier
-A brief reason for the request

If you have any further comments, questions, or concerns feel free to
contact us at anytime.

Thank you for choosing T-Mobile.

Sincerely,

Carla
Customer Care Specialist
T-Mobile USA
--------------------------------------

The above reply was dated Oct. 26 and I replied to it the next day,
answering all the points mentioned in Carla's email. I received no reply
to that one. Then I sent the requested info again a week ago through the
T-Mobile Web page's "Contact us" link. The only reply I got to that one
was the following automated reply (with the dentifying info taken out,
of course
-----------------------------------------------------
Thank you for submitting your question via T-Mobile.com. You should
receive a response within 48 hours. Please reference case number 77XXXX
in the event you need to update your request.

Sincerely,
T-Mobile Web Correspondence
07-11-2005
--------------------------------------

Since then a week passed, not just 48 hours, without any reply. At noon
today then I called them up and when I finally got a live rep on the
line and started telling him my story, the call was suddenly terminated.
So I called again, this time I got another guy on the line who at least
stayed on the line and after a few questions he said the unlock was
completed and I should be getting an email in a day with all the
unlocking info in it.
Well, I believe it when I see it but it looks like trying to get an
unlock through email is a waste of time.

Rudy

 




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